WIFI trouble-shooting

Most Common Problems:
  • Child Lock is engaged:

Heat Storm Heater wifi trouble shoot troubleshooting wifi heater

  • Trying to connect to 5GHz instead of 2.4Ghz (see "How to change wifi preferences" links below for brand specific guides to make adjustments)

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  • Typing incorrect password in wifi password field, field is case sensitive.  Double check to make sure your password is correct and try again.

 

  • Cell phone or tablet being used to set up is not connected to the internet. 

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How to change WIFI preferences to 2.4 GHz:
 
 
 
 
 
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If you are not comfortable changing router preferences, you can try to manually move the heater as far away from the router as you can into the 2.4GHz wifi range for initial set up. See images below.
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change 5ghz to 2.4ghz wifi heater
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Move heater (or router, whichever is easier) as far away as possible from each other and try connecting again. 
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Once connected, the heater will remember network settings and you can move it wherever you want in the house. 
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Connecting Heater to Wifi Network Example:

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